Refund policy

Because our products are research-grade chemical compounds, we cannot accept returns of opened, reconstituted, or used products under any circumstances. This policy exists to protect the integrity of our supply chain and the safety of our research community.

We will issue a full refund or replacement for the following situations:

• Damaged in transit — vial arrived broken or visibly damaged
• Incorrect item shipped — you received a product different from what you ordered
• Missing items — an item was missing from your shipment
• Order not delivered — confirmed lost in transit (carrier confirmation required)

To initiate a refund or replacement claim:

1. Email [email protected] within 7 days of your delivery date (or expected delivery date for lost packages)
2. Include your order number and a description of the issue
3. Attach photos of damaged packaging or product (required for damage claims)
4. Retain all original packaging materials until the claim is resolved

We will respond within 2 business days and work to resolve the issue promptly.

Approved refunds are issued to the original payment method within 5–10 business days of claim approval. Replacements ship within 48 hours of claim approval.

The following are not eligible for refund:

• Opened, reconstituted, or used products
• Products stored or handled improperly upon receipt
• Claims submitted more than 7 days after delivery or expected delivery
• Change of mind or ordering error by the customer
• Delays caused by carriers, customs, or other events outside our control

For all refund and return inquiries, contact our support team at [email protected]. Please include your order number in all correspondence.