Privacy policy

We collect the following categories of information:

• Order information — name, email address, shipping address, phone number, and order contents collected at checkout.
• Payment information — payment is processed by our third-party payment providers. We do not store full card numbers or sensitive payment credentials on our servers.
• Communications — messages you send to our support email.
• Usage data — standard server logs including IP address, browser type, pages visited, and referral source. This data is aggregated and not linked to individual identities.

We use collected information to:

• Process, fulfill, and ship orders
• Send order confirmations and shipping notifications
• Respond to customer support inquiries
• Maintain lot documentation and verification records
• Meet applicable legal and regulatory obligations
• Detect and prevent fraud

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We share information only as necessary to operate our business:

• Payment processors — to complete transactions securely.
• Shipping carriers — name and address shared to fulfill delivery.
• Legal compliance — when required by law, court order, or governmental authority.

This website may use essential cookies required for site functionality (e.g. cart sessions). We do not use advertising or behavioral tracking cookies. You may disable cookies in your browser settings; doing so may affect cart and checkout functionality.

Order and customer data is retained for as long as necessary to fulfill orders, maintain lot documentation, and comply with applicable legal and tax obligations. Support communications are retained for up to 2 years.

We implement industry-standard technical and organizational measures to protect your data. No transmission over the internet is 100% secure; we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact [email protected]. We will respond within 30 days.

We may update this policy periodically. Material changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the revised policy.

Questions about this policy: [email protected]